RETURNING AN ITEM:
We make every effort to provide you with an enjoyable online shopping experience and we pay close attention to your order and shipping details so we can ensure that you receive a product you are happy with. However, if you would like to return an item that is unread, untampered with and in a saleable condition in its original packaging, we will happily offer you a refund or an exchange within 14 days of receipt. If you are a UK customer we will pay the exchange delivery cost to you, however if you are an international customer and would like an exchange, you will have to pay the exchange shipping fees. If this is something you would like to do then please contact us so we can make the arrangements. How do I return an item? If you would like to return an item that is unread for a refund or an exchange within 14 days of receipt, please send us an email message with your request. Once we have received your request we will then send you a unique authorisation code.
ITEMS RETURNED WITHOUT AUTHORISATION MAY BE DELAYED OR REJECTED
Please note that the return delivery cost is the responsibility of the customer, as is the item until we have received it. When posting your item back to us, please place your item in an outer bag or box for protection. Please do not stick stamps or sellotape on the item. We recommend that you send your return back via a tracked service as we cannot be held responsible for goods that get lost or damaged in transit. Please keep your proof of postage until we have notified you that we have dealt with your request. If you are a UK customer and notify us about returning your item under the Distance Selling Regulations within 14 days of receipt we will refund you the original delivery charge. Anything received outside this time bracket will be a refund of the cost of the item only. Once we have received your item back, please allow 1-3 business days for your request to be processed. We try to process returns the same day we receive them but this is not always possible. We will notify you via email once we have opened your parcel and processed your request. If you have requested an exchange, your new item will be shipped out in the next available post and if you have requested a refund this will credited to the original method of payment you used. Please note that all returns will be inspected before any request is processed. If we find your return to be read, tampered with or in an otherwise non-saleable condition we will not be able to accept them for a refund or exchange and will have to ask you for a postage payment to send the item back to you. To avoid damage to the item while it is in your care please keep away from pets, or anything that may cause a strong odour. Please note all items are checked prior to packing. Broad Leys Publications Limited 06-08-2015